Our aim is to become the recognised first choice provider of nursing care in the region. Our philosophy of care provides the platform for us to meet this aim and it represents the very essence of how we care for our residents, treat our customers and staff and conduct our business.
We never get complacent and frequently ask our residents and other service users to provide us with constructive feedback and continual improvement is a permanent objective and will ensure will are able to quickly react to changing requirements.
One of the most important values of our philosophy is that we plan quality into our service and do not leave it to chance or judgement. As a result of commitment to planning quality into our service we have received a number of awards and accreditations. The Dignity in Care award and Gold Standards Framework accreditation shows our commitment to providing quality care to our residents. The Investors in People award demonstrates the success of our “Developing for the Future” programme and our determination to ensuring our staff are active stakeholders in the success of the service we provide. Our high success rate in regulatory and local authority inspections proves our competence in effective planning and management.