A key component of our quality system is to gain resident and representative feedback and involvement
The management of the home place a strong emphasis on the highest quality service possible for all our residents. The home believes that no matter how good our present services are, there is always room for improvement. Our quality system sets out the values, principles and policies that underpin the home’s approach to quality.
A key component of the quality system is to gain resident and representative feedback on our service and both informal and formal meetings are held to discuss this. We also hold an annual resident survey where all residents have the opportunity to provide constructive feedback on the care service.
Comments and Feedback
It is the aim of the home to provide a safe and homely environment and deliver a high standard of care to each individual as stated in our statement of purpose and philosophy of care. In the event we fail to meet our objectives you must not hesitate to let us know. Comments and suggestions about the service we provide are welcome, if you feel we do something well or we could make improvements to the quality of service, you must tell us your views.
The General Manager operates an open door policy and welcomes opportunities to discuss any concerns you may have. Residents and relatives are encouraged to raise any concerns immediately with the Manager or Nurse in Charge in order that they can be dealt with as quickly as possible.
Residents meetings are held quarterly and all residents and their representatives are asked to complete a quality review form periodically.