We recognise that our staff are our most important asset.
We recognise that out staff are our most important asset and we are committed to implementing and maintaining a robust and rigorous development process that will ensure, through the creation of a learning environment, each individual and team will continually learn and improve performance that will increase contribution and ensure staff will fulfil the aims of the home and meet the changing needs of our residents.
Each individual in the organisation has a responsibility to act in accordance with our philosophy of care and identified standards and best practice.
Our General Manager has the responsibility for securing and sustaining the operational effectiveness of the home by planning, organising, directing and coordinating activities and resources. They are responsible for monitoring the delivery of care to ensure that, through a high standard of professional practice, a caring environment, conducive to the social, medical, spiritual, psychological, environmental, health and welfare needs of our residents, is maintained.
Our Clinical Manager is a 1st Level Qualified Nurse suitably qualified and skilled to deliver care to a high dependency resident. Acting in conjunction with our General Manager, they are responsible for the development and delivery of care services to residents.
Our operational lead is responsible for securing and sustaining the operational effectiveness of the home by planning, organising, directing and coordinating activities and resources.
Our Clinical Nurse Advisors are retained on a consultancy basis and are responsible for supporting qualified staff to achieve excellence in the delivery of all aspects of care.
All our nurses are registered with the Nursing and Midwifery Council and have a 1st level or 2nd level nursing qualification, and collectively have a wide range of skills able to meet the needs of our residents.
Our lifestyles coordinator is responsible for ensuring that our resident’s routines of daily living and activities are flexible and varied to suit their expectations, preferences and capacities. Working closely with the residents and care management team they work to foster a sense of community between residents, staff and visitors.
The care team consists of Team Leaders who are qualified to NVQ Level 3, and are responsible for ensuring that the care team deliver a high standard of care consistent with our philosophy of care and quality management system under the guidance of the nurses. Senior Care Workers, qualified to NVQ Level 3, provide direct support to the team leader and nurses. We aim to ensure that all Care Workers are qualified to NVQ Level 2.
Where required, specialist services will be secured from relevant professions to support the assessed needs of residents. The home employs a part-time physiotherapist and occupational therapists who works with resident’s both individually and in groups. A range of therapeutic services is available such as Reflexology, Aromatherapy, and Hydrotherapy which are carried out by qualified practitioners.
Developing for the Future
The management team ensures that the skill mix of the care team is appropriate for the range and diversity of the residents care needs.
The home is committed to implementing and maintaining a robust and rigorous development process that will ensure, through the creation of a learning environment, each individual and team will continually learn and improve performance that will increase contribution and ensure staff will fulfil the aims of the home and meet the changing needs of residents.
The purpose of the development process is to provide our people with a structured learning environment that will enable them to grow and develop throughout their careers. Our aim is to create a learning organisation where everyone takes responsibility for team and individual performance and development.
The process also aims to provide home management with a mechanism to educate and evaluate employees in order to ensure that the skills and skill mix of the team is maintained at an adequate level to support the established and expected quality of service.