Our philosophy supports this aim and represents the very essence of how we care for our residents; treat our customers and staff; and conduct our business. It represents our beliefs and provides us with the foundation, on which we can build and fulfil our goals. Our philosophy is inherent in everything we do.
We are committed to providing every resident with high quality person centred care inside a warm, safe and secure environment where our residents feel at home.
We are committed to involving residents in their own care and treatment, with decisions made in partnership and we ensure that both they, and their family, fully understand the care, treatment and support choices available to them.
We provide a supportive environment where our residents are able to maintain the maximum level of independence and dignity and we will provide encouragement in supporting mobility already attained or assist to improve mobility.
We encourage social interaction and our homes are designed to provide residents with shared living space that is flexible enough to enable them to choose the range and diversity of their social interaction.
Meals are an important aspect of any day and our menus cater for a wide choice of meals that provide a well-balanced and varied diet supportive to good health and well-being. Residents can choose the place they wish to dine and at a time to suit them. We serve a choice of tea, coffee and cold drinks with all our meals and throughout the day.
We believe in the importance of our people and provide a culture that recognises and supports the individual, and treats all individuals equally; we recognise their importance in our success and we strive to attract, develop and retain the best people by providing a rewarding place to work; we encourage cooperation and team-work to foster a sense of mutual accountability amongst each member of our team. We believe our success is based on the development and retention of a skilled team and this is evidenced by most of our staff having been with us for over five years, with many being with us between 10 - 20 years.
We believe that a high standard of integrity, professional conduct and business judgement must form the basis of how we conduct business and we believe that effective planning will ensure that quality is planned into our service and not left to chance or judgement.
Continual improvement is a permanent objective and will provide us with a performance advantage and ensure we are able to react quickly to changing requirements.